客户投诉中涉及第三方（货代/保险），责任怎么界定？

Dear Mr. Thompson, I have completed my investigation into the damaged shipment and would like to share my findings with you. **Investigation Summary:** - The damage to 8 units (scratched panels) occurred during unloading at the destination port - The packaging and internal protection were intact upon our inspection before shipment - The container seal was intact upon arrival, confirming no tampering during transit **Liability Assessment:** Based on the evidence, the damage appears to have been caused during port unloading operations. This falls under the responsibility of the terminal operator or shipping line. **Recommended Actions:** 1. We recommend filing a claim with the shipping line or their insurance within the time limit specified in the B/L (typically 3 days of delivery) 2. We have attached the damage report, photos, and original documents for your claim 3. If the shipping line is unresponsive, we can provide additional documentation to support your claim We apologize for the inconvenience and will work with you to resolve this as quickly as possible. Best regards, [Your Name]